Cancellation and Refund Policy

Thank you for your purchase on our website at https://register.gem.com.my/wholly operated by GEM Consultancy Sdn Bhd (629903-A) and we hope that you are satisfied with your purchase.

At GEM Consultancy, we provide the flexibility to our customers and you can request for cancellation of the booking, a refund, or exchange of the date for the purchased training session as per the cancellation and return policy.

Cancellation and Refund process

Participant (s) is to provide a minimum of five (5) business days notification to the Administrator if he/she is unable to attend a program/training/course due to emergency circumstances. Non-emergency situations are not eligible for refund, and are only allowed to change the date of the training or exchange to a different training program of equivalent course fee value.

The eligibility for a refund will be fully assessed by the Administrator on a case-to-case basis upon fulfilment of all conditions.

There will strictly be no refund if the participant (s) has fully attended and completed all necessary assessments for recognition of completion of having received a Certificate of Achievement.

To initiate the refund process, the participant (s) need to cancel the booking at least five (5) business days before the commencement of the session and provide the Administrator with a written request and all necessary supporting documents.

A 30% of the total fees paid will be charged as cancellation fees for any refund request.

A 10% of the total fees paid will be charged (to cover the administrative & venue costs incurred) if the participant (s) opt to reschedule the training session to a later date (subject to availability) or opt to change to a different training program of equivalent course fee value. This cancellation fee applies if participant (s) request to reschedule within 6 days from the training date. However, the fee will be waived if the request is made more than 6 days in advance.

In the event the new training program chosen is of a lesser course fee value, no refund of the difference is allowed. In the event the new training program chosen is of a higher course fee value, the difference will have to be paid accordingly.

Application for refund and/or exchange will be processed and the results will be made known within 5 to 14 business days; cancellation of refund will not be entertained once it is approved, and participant (s) will receive email notification of the refund.

How to cancel and refund my purchase?

Please email support@gem.com.my and state your training details and reasoning for the refund. Any call or request via text will not be entertained.

Your email must consist of:

Name of participant
Name of training
Date of training
Reason for refund

How to opt to change the date of the training session or exchange it for another training session?

Please email support@gem.com.my with the details below for our admin to process your request. Any call or request via text will not be entertained.

Name of participant
Name of training
Date of training
Name of training to change/exchange:
Date of training to change/exchange:
Reason for change/exchange:

Enquiries

If you have any questions concerning our cancellation and refund policy, please get in touch with us at: enquiry@gem.com.my

Date updated: 7th August 2024